We appreciate that exam days can feel very stressful, especially when everything is new to you. To help you prepare, we have collated this simple guide which takes you through the exam day, step by step.
Sitting your exam
Choosing your exam environment
A key benefit of online exams is that you can choose where to sit your exam, giving you more control over your environment.
- Your webcam must be on for the duration of the exam
- You must sit alone throughout your exam
- Sit the exam at home or in your office
- Prepare a backup option if you choose to sit in your office*
*Where there is risk of your plans having to be changed at short notice, you should prepare an alternative location that you can use and have tested that Exam4 also works in your back up location before your exam day.
- Prompt general software updates to run well before your exam starts (this can take some time)
- Turn off any automatic updates for the duration of your exam, to prevent potential disruption
You should launch Exam4 at least an hour before your exam start time, so that you have plenty of time to perform the ID capture.
Watch the guidance videos and read the Starting Exam4 guide, which can both be found here.
Before you 'Fetch' your question paper, there is a quick and easy process ID capture for you to complete, using the webcam on your device to take the two compulsory photos.
Watch both guidance videos here (under the heading 'Starting Exam4 and the ID capture process') for you how to upload your photos. You must take two photos - the first photo is of your ID and the second photo is a selfie.
Remember: In the unlikely even you cannot complete the ID capture process, you must still start your exam on time.
Email education [at] att.org.uk after the exam ends to explain why you were unable to complete the ID capture process and you will be given further guidance. If you do not contact us, you risk being disqualified from your exam.
You should stay online throughout your exams, as you will be monitored via your webcam.
Your webcam must remain on throughout your exam, as outlined in the Online Exam Regulations.
You do not need to be concerned if your internet connection is not always stable throughout your exam. We will contact you after your exam if further information is required.
Starting your exam
'Fetch' your question during the exam start window to start your exam time.
Make sure you know how to do this by watching the relevant guidance videos here.
You must start your exam within the exam start window and submit your completed answers at the end of your alloted time. Remember: the exam start window is 15 minutes from the exam start time (10AM for morning exams and 2.30PM for afternoon exams).
Your exam start time will begin when you 'Fetch" your exam paper. Start your personal timer when you have clicked 'Fetch'.
When you have ended your exam - by clicking 'End Exam' and then 'End Exam Now' - your exam time is no longer running and you can stop your personal timer.
Remember, Exam4 does not automatically end, nor will it stop you typing. You are responsible for ending your exam at at the correct time.
Ending your exam and submitting your answers
You should aim to finish typing when you have 2 minutes left.
You must submit your completed answers after you have ended your exam.
Watch the videos headed 'Ending and submitting your exam' for a quick demonstration of how to end your exam and submit your answers.
Remember - clicking 'End Exam Now' ends your exam time, submitting your answers is an entirely separate process.
After submitting your exam, make a note of your 4-digit confirmation number in your candidate checklist. This number is on the right hand side of the screen after you end your exam.
After your exam
We will complete a thorough reconciliation process after each exam to check that we have received your submitted answers. We will contact any candidates we do not receive an answer submission from, providing you with information on what to do next.
We cannot individually confirm answer submissions, you can do this yourself by following the three simple steps below:
- Launch Exam4 again
- On the first screen, click "Select existing exam' and click on the exam you want to check
- Click on 'View Exam Submittal Request'
A box will appear with the message 'EXAM SUBMITTAL SUCCESSFUL' if your answers have been successfully submitted.
You must review the Online Exam Regulations
It is important you read these and ensure that you understand your responsibilities for the online exams.
If you have applied for additional time, or alternative arrangements, this will be communicated to you before your exam along with your start window and exam length.
We have processes in place for you to request special consideration if you feel that your exam performance was affected by serious personal circumstances (such as illness or close bereavement) or you experience technical issues.
Please refer to the special consideration policy for more information.
While we do expect the software to work well for most candidates, sometimes technical issues do arise.
Before your exam day, you must watch this crash guidance video so you that you know what to do in the unlikely event your device crashes whilst using Exam4.
The video shows the simple steps to restart your exam, so you can carry on typing your answers from where you left off. Do not start a new exam, you must re-launch your existing exam.
We have also prepared a troubleshooting guide for common technical issues, including what to do if you are having difficulty submitting your exam.