The ATT, along with the other major professional taxation and accountancy bodies, communicates regularly with HMRC to raise operational issues or concerns. In turn, HMRC will communicate to professional bodies details of changes to systems or processes and any concerns which they consider that tax agents need to be aware of. The aim of each party in providing feedback is to improve HMRC operations for the benefit of HMRC, agents and their clients, and the wider public.
The main route through which agents can raise general queries about HMRC systems or processes that they come across in day-to-day practice is the Agent Forum.
The Agent Forum is monitored by members of the Issues Overview Group (IOG) who look to identify potentially widespread issues that need to be escalated further within HMRC or to the agent community outside of the forum.
Within the bodies of ATT and CIOT we also have a committee of volunteers who help to identify systematic problems relating to HMRC systems and processes which need to be resolved.