The Agent Forum is now the main portal through which agents can raise general queries about HMRC systems or processes that they come across in day-to-day practice.
On 7 October 2019, HMRC launched the latest version of the forum which can be accessed here.
We encourage members to sign up to the forum and report concerns or ask questions as it is only through providing feedback to HMRC that issues can be identified and resolved.
On the forum tax agents can flag up concerns to HMRC, contribute their experiences as evidence and search to see whether the issues they are experiencing are also being faced by others, and what is being done about them. Agents can also access updates on service issues and other updates provided by HMRC.
How to sign up
The forum is only visible to tax agents who have signed up and been accepted by HMRC. If you were already a contributor to the previous forum, then you should have received a link and instructions for transferring to the new forum when it went live in October 2019. If you are a new user, then you can sign up by accessing the forum here and following the link to 'sign up'.
The initial sign up process will only give you access to the Customer Forums, which are intended for the wider public. To get access to the Agent Forum, you will need to go to your profile and tick 'Request agent forums access'. You will then be asked for your professional body and membership number. Once these have been submitted, HMRC aim to approve your application within two working days.
Further instructions for signing up can be found here.
How to use the forum
The forum is intended as a place for agents to report issues that are potentially widespread and affect a number of taxpayers or agents. It is not the appropriate place to raises client specific queries. No details which could be used to identify a client or other taxpayer should be posted onto the forum. Where HMRC ask for details of a specific client's situation to provide evidence of the issue, this should be sent separately to agentforum.wt [at] hmrc.gov.uk
Where an agent is experiencing a client-specific problem then a more effective route may be to contact one of HMRC's Agent Account Managers.
Professional body involvement
The forum is monitored by members of the Issues Overview Group (IOG) to identify potentially widespread issues. The IOG may take actions such as highlighting the issue to members who are not on the forum, or identify issues that need further escalation within HMRC.
Members of ATT who don't wish to use the forum, or have a concern that they feel has not been adequately addressed, should wt [at] att.org.uk (contact us).