Professional bodies unite to urge Chancellor to improve HMRC service levels
The heads of ten leading UK professional bodies, including the Association of Taxation Technicians, have signed an open letter urging Chancellor Jeremy Hunt to prioritise investment in HMRC’s service levels in his upcoming Budget statement on 15 March 2023.
Jane Ashton, Chief Executive of the Association of Taxation Technicians, said:
“The problems currently faced by taxpayers and their advisers when trying to get in touch with HMRC are having a big impact on both businesses and individuals.
“The severe delays in processing queries have given our members and their clients significant problems over the last couple of years, which has added to the costs and stress of dealing with tax matters. We receive regular reports of delays in obtaining refunds of overpaid tax. In other cases, delays can increase costs for taxpayers.
“The Budget presents an opportunity to rectify this by properly investing in HMRC, improving customer service and effectiveness, and we urge the Prime Minister and Chancellor to make this a priority.”