Press Release: Taxation Technicians applaud boost for HMRC call centres

The Association of Taxation Technicians (ATT) has praised the Government for today’s announcement that an extra 1,000 staff will be appointed to HM Revenue and Customs’ (HMRC’s) call centres over the next year.

Stuart McKinnon, President of the ATT, said:

“Our members and taxpayers in general have been increasingly frustrated by the delays in accessing call centres so we applaud this move to accelerate improvements without, as stated by HMRC, compromising other core services.

"If the Government want to reduce errors by taxpayers in their tax returns, which cost the exchequer billions of pounds a year, easy access to advice and support is crucial."

Notes to Editors

  1. Founded in 1989, the Association of Taxation Technicians (ATT) is a charity and the leading professional body for those providing UK tax compliance services and related activities. Our members are qualified by examination and practical experience to assist individuals and businesses in complying with their tax obligations.

    The primary objective of the Association is to promote education and study of the administration and practice of taxation. One of the key aims is to provide an appropriate qualification for individuals who undertake tax compliance work. Those who meet the membership requirements have their qualification recognised by use of the title of ‘Taxation Technician’ and the designatory letters ‘ATT’.

    The ATT has over 13,000 members, Fellows and registered students.

Technical Team

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