Late on 15 January we received the update below from HMRC. We will continue to provide updates as matters progress.
"I am pleased to inform you that agents who were unable to access the new Agent Services Account to register their client’s trust and/or complex estate are now able to do so using their agent code. We are sorry that a small number of agents were not able to use the service when they tried to do so, and for any inconvenience this may have caused.
The new Agent Services Account is being delivered iteratively and the majority of agencies have successfully registered. Unfortunately, those agencies who have no prior digital footprint with HMRC have experienced issues in opening a new Agent Services Account.
For agencies which attempted to register before 8th January 2018, please try again. The online service has been enhanced and you should now be able to register with Agent Services. As part of the process you will be asked to provide your HMRC agent code so please make sure you have that information before starting.
If it was after 8th January 2018 - have you previously registered with HMRC as an agent and obtained an agent code?
- Yes I have an agent code - You will need this and to have previously acted on behalf of a client for either Self-Assessment or PAYE in order to be able to create a new Agent Services account. This may have been a paper transaction using a 64-8. If this is the case you should be able to register using your existing agent code and UTR. Please visit https://www.gov.uk/guidance/register-your-clients-trust to register your trust online.
- I have no agent code or have never represented a client for HMRC - If you do not have any clients who are Self-Assessment or PAYE customers with HMRC you will not be able to access Agent Services at the moment.
To be able to register for HMRC Agent Services you will require an agent code and you will need to apply for one in writing. Further guidance is available online at: https://www.gov.uk/guidance/self-assessment-for-agents-online-service#how-to-get-an-agent-code. Once you have received your agent code you will need to be appointed as an agent for an existing Self-Assessment or PAYE client.
For this first year of the Trust Registration Service (TRS), HMRC will not impose a penalty on the failure to register existing trusts by 31 January 2018, but no later than 5 March 2018.
Please note that you will require the National Insurance number of the trustees to register a trust and of personal representative and the deceased if you are registering a complex estate, as shown on the guidance on Gov.uk https://www.gov.uk/guidance/register-your-clients-trust (trusts) and https://www.gov.uk/guidance/register-your-clients-estate (complex estates). If you do not have the relevant National Insurance number, please follow the on screen instructions when registering. Failure to provide this information will result in delays to the processing of your registration and the issuing of the UTR as well as requiring further contact with HMRC to provide the correct information.
Further information about registering a trust is available on GOV.UK:
- Register your client’s trust: https://www.gov.uk/guidance/register-your-clients-trust
- Register your client’s estate: https://www.gov.uk/guidance/register-your-clients-estate
- In the latest Agent Update, Issue 63: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/667075/Agent_Update63.pdf
- In the December 2017 Trusts & Estates Newsletter: https://www.gov.uk/government/publications/hm-revenue-and-customs-trusts-and-estates-newsletters/hmrc-trusts-and-estates-newsletter-december-2017."