HMRC welcomes feedback on their manuals

Are you a regular user of HMRC manuals? If so, then HMRC would welcome your views and have asked us to share details on how to provide feedback on their manuals directly through GOV.UK.

In many cases, particularly for issues such as broken links or missing or incorrect information these routes can be an effective way of flagging concerns direct to HMRC. However, if you have any very significant concerns with the manual guidance or are unhappy with the response you receive from HMRC the ATT is represented on the Guidance Strategy Forum which meets twice a year to discuss HMRC’s approach to guidance. As part of that work, we would be keen to atttechnical [at] att.org.uk (hear from members) about any issues or concerns with HMRC guidance – such as difficulties navigating to technical content or examples of where terms or language used in guidance are unclear or confusing.

HMRC’s advice on providing feedback on guidance directly to them is as follows:

“HMRC welcomes feedback on their manuals published on GOV.UK to help with continuously improving them. Here we explain how to do that, depending on what you want to say and whether you need a reply.

Let HMRC know a page was helpful or unhelpful

Below the main content of any manual page you will find some text on the left-hand side asking, ‘Is this page useful?’. You can answer either ‘Yes’ or ‘No’ anonymously and doing so really helps HMRC to understand what guidance is working as intended and what needs their attention. If you answer ‘No’ you also get the option to provide your email address so you can be sent a generic survey about GOV.UK. This goes way beyond HMRC’s manuals – you can provide this sort of feedback on almost all GOV.UK pages.

Anonymously report anything from a typo or a broken link, to missing or incorrect information

Again, below the main content of the page but on the right-hand side there is some text asking, ‘Is there anything wrong with this page?’. Following that link lets you tell HMRC what you were trying to do on the page and what issues you encountered. HMRC monitors this anonymous feedback closely and subject matter experts make changes to the manuals to fix errors and improve clarity. Again, you can provide feedback in this way for almost all pages on GOV.UK and HMRC uses these comments to improve its other guidance too.

Provide more detailed feedback – and get a reply if you want one

There are a few different ways to access the ‘Contact GOV.UK’ form to do this. But the easiest way is to follow the ‘Give feedback about this page’ link that’s at the top right-hand corner of all pages within all manuals. Detailed technical queries are directed to HMRC subject matter experts for analysis and to provide a response if you’ve asked for one and provided your contact details. And again, you can do this for other pages on GOV.UK too. Use the ‘Contact’ link at the very bottom of any page, then the link to the ‘GOV.UK form’.”

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