HMRC has noted in its Employer Bulletin (August Issue 61) that a number of users have been in contact recently to say that the Basic PAYE tools (BPT) were running slowly and taking over two minutes to change between screens, then displaying the ‘not responding’ error message despite their computers meeting the published requirements.
When HMRC investigated further, it discovered that the users were trying to use BPT beyond its intended capacity. Basic PAYE Tools was designed to be used by small employers with 9 or fewer live employees. It should not be used for multiple employers of that size. Users dealing with more than one employer may need to look at other third party commercial software that is available.